Privacy Policy

This privacy policy (“Policy”) has been created on 01.01.2020. We may occasionally make changes to the Policy. If we do, we shall notify by sending you an e-mail. Please make sure to read such notices carefully. Changes to this Privacy policy are effective when they are posted on this page.

We want to be fully transparent about: (i) how and why we collect, store, share and use your personal data through the various capacities in which you interact with us; and (ii) the rights that you have to determine the parameters of this interaction.

 

We strongly advise you to read the Policy in full. Salient features enumerated in this privacy policy are given below:

i. This Policy details the critical aspects governing your personal data relationship with ‘Search360’ which is owned and operated by Matrix Media Solutions Private Limited, a company incorporated under the laws of India, and having its registered office at E 2/3, EP & GP Block, 5th Floor, Sector V, Salt Lake City, Kolkata, West Bengal-700091, India;

ii. Based on whether you are a Visitor or Registered User, the type of data we collect and the purpose for which we use it will differ and this Policy details such variations;

iii. This Policy applies to all the Services provided by Search360;

iv. This Policy is a part of and should be read in conjunction with our Terms of Service; and

v. This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.

 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this policy have the same meanings as in our Terms and Conditions.

1. INFORMATION WE COLLECT AND RECEIVE

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

i) Your name
ii) Your email address
iii) Your Phone number
iv) Your address which includes your postal pin code

We may also collect information on how the Service is accessed and used (Usage Data) which includes but is not limited to:

i. Your IP address;
ii. Your location unless you deactivate location services in the relevant section of the Website;
iii. Your browser type and version;
iv. Your behaviour on the Website (pages you visit, time spent on website, date of visit) etc.;
v. Your device used to access our page (its model, operating system etc.)
vi. Customer account and registration data (information provided by you to register account with us)

2. HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE

We collect data to provide and maintain the services; to monitor the usage of the service; to address and respond to service, security, and customer support issues; to detect, prevent, or otherwise address fraud, security, unlawful, or technical issues; to improve and enhance the Services and to provide analysis or valuable information back to our Customers and users.

 

Some specific examples of how we use the information:
• Create and administer your account
• Provide and maintain service
• Notify you about change in service
• allow you to participate in interactive features of our Service
• Monitor, facilitate and improve the usage of the services you prefer
• Respond to customer inquiries and support requests
• Conduct research and analysis
• Provide you information about your use of the services and benchmarks, insights and suggestions for improvements
• Detect, prevent and address technical issues
• Provide customer care and support

 

Search360 will retain your information as long as your account with us is active, to comply with our legal obligations, to resolve disputes, and enforce our agreements. If you wish to cancel your account or for us to stop providing you services, or if we hold personal information about you and you want it to be removed from our database or inactivated, please contact us.

3. ANALYTICS, COOKIES, OTHER WEBSITE TECHNOLOGIES AND SOCIAL MEDIA

We continuously improve our websites and services through use of various third party web analytics tools. Google Analytics is a web analytics service provider to us. We maintain ownership of this data but do not share this type of data about individual users with third parties. We will only share personal data with third parties where we are legally permitted to do so. Information to third parties for their own marketing purposes is not provided by us. We may provide personal data to:

• third party service providers
• business partners
• affiliated companies within our corporate structure
• auditors and advisors
• legal purposes

 

Example of Cookies we use:

• Session Cookies: We use these cookies to operate our websites.
• Preference Cookies: We use these cookies to remember your preferences.
• Advertising Cookies: These cookies are used to serve you with advertisements that may be relevant to you and your interests.
• Security Cookies: These cookies are used for general security purposes and user authentication.

It is open to you to instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is advisable to accept the cookies since if you do not accept cookies you may not be able to use some portions of our Service.

 

 

SOCIAL MEDIA
We have included social media features, such as Facebook, Google and Twitter “share” buttons on our website. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These services will also authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to fill our sign-up form or provide feedback. Your interactions with these features are governed by the privacy policy of the company providing them.

4. TRANSFER OF PERSONAL DATA

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this Privacy policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. We will protect the privacy and security of personal information we collect in accordance with this privacy policy, regardless of where it is processed or stored.

5. RIGHTS

You have rights in relation to any of your personal data held by us as a data controller. The rights available to you are:
• Right to be informed- You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavoured to do by way of this Policy.
• Right of Access- You have a right to access the personal data you have provided by requesting us to provide you with the same.
• Right to rectification- You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
• Right to erasure- You have a right to request us to delete your personal data.
• Right to restrict- You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
• Right to object- You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
• Right to data portability- You have a right to request us to provide you with a copy of your personal data in electronic format.

In case you want to exercise the rights set out above you can contact our Grievance Redressal whose details are set out above.

6. RETENTION OF PERSONAL INFORMATION

We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary, legitimate and essential business purposes. These include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.
Your personal data will primarily be stored in electronic form. We may enter into agreement with third parties to collect, store, process your personal data but under full compliance with applicable laws.
We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

7. CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

9. SECURITY

Share360 follows generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received, however, no security measure is perfect.
 
We recommend safeguarding your password, as it is one of the easiest ways you can manage the security of your own account – remember that if you lose control over your password, you may lose control over your personal information. Any complaints or concerns with regards to content or to report any abuse of laws or breach of these terms may be taken up with our Grievance Redressal via email.

10. CONTACT

If you have any questions about Our Company’s privacy policy, the data we hold on you or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email: contact@matrixnmedia.com.